Legal Notice

Institute, we, us, and our mean Austrian Institute in Egypt and its authorized administrative team.

Platform means the website, mobile app, student portal, Odoo LMS, Paymob payment flow, TrueForm assessment tools, support tools, and related digital services.

The Institute provides German language learning services through branch-based classes, online learning options, placement testing, course registration, attendance tracking, assignments, assessments, support services, certificates, and related student services.

The platform supports the student learning journey, but it does not guarantee a specific academic result, exam result, certificate eligibility, or future admission outcome unless expressly stated in writing by the Institute.

Enrollment is confirmed only when the required payment is completed and the Operations team approves the seat based on payment status, branch availability, classroom capacity, teacher availability, and course/group availability.

A payment confirmation does not exceed academic, capacity, eligibility, or Operations approval requirements.

Online payments may be processed through Paymob. The platform does not store full card details.

For cancellation timing, refund eligibility, transfer rules, and the refund request process, see the Refund Policy.

Course materials, placement tests, assessments, quizzes, texts, designs, logos, lesson content, recordings, and software are owned by the Institute or its licensed partners.

Students receive a limited, personal, non-transferable right to use materials for their own learning only. Students may not copy, distribute, publish, sell, upload, record, or share Institute materials unless expressly allowed in writing.

The Institute uses reasonable efforts to keep the platform available and secure, but it does not guarantee uninterrupted availability, error-free operation, immediate delivery of messages, or compatibility with every device, network, or browser.