Austrian Institute in Egypt
Refund Policy
Refund eligibility, cancellation timing, transfer rules, deposit terms, and the official process for requesting refunds across Institute services.
Status
Current policy
Published for students, applicants, and platform users.
Scope of This Policy
This Refund Policy applies to placement test fees, course fees, deposits, partial payments, books, digital materials, private sessions, extra sessions, hardcopy certificates, certificate name-change requests, and other approved services provided by the Institute.
Placement Test Fee
The placement test fee is EGP 300. The placement test fee is non-refundable once paid. If a student cannot access the test due to a verified technical issue from the Institute side, the Institute may review the case and provide support or an appropriate solution.
Course Cancellation Before the First Session
Course cancellation, refund, and transfer eligibility depend on the timing of the request before the course start date:
| When you cancel | Deduction | Refund | Transfer |
|---|---|---|---|
| Within 3 days before course start | 100% | None | Not allowed |
| 3 to 5 days before course start | 40% | 60% refund | Approved transfer available |
| More than 5 days before course start | EGP 100 bank-transfer fee | Full course fee | Free transfer option |
| Institute cancels or postpones | None | Full refund | Free transfer |
Transfer to a Future Course After Approved 3–5 Day Request
If a student requests a transfer to a future course within the period of 3 to 5 days before the course start date, and the transfer is approved under the applicable refund policy, the student acknowledges and agrees to the following:
- Only one transfer is permitted after the original reservation.
- If operational adjustments, scheduling changes, course cancellations, or course consolidations occur, the student agrees to comply with the alternative course dates or arrangements provided by the Institute.
- Any subsequent transfer requests, cancellations, postponements, or schedule modifications initiated by the student after the approved transfer will not be permitted.
- The transferred registration becomes final and non-transferable after the first approved transfer.
After the Course Starts
Once the course has started, meaning after the first session has been held, the course fee is non-refundable.
In exceptional circumstances, such as a serious medical emergency or confirmed relocation outside Egypt supported by official documentation, the Institute may offer course credit or transfer at management discretion. A cash refund is not guaranteed in mid-course cases.
Deposits and Partial Payments
Deposit payments are non-refundable under all circumstances. Deposit payment does not confirm enrollment.
Partial payments are reviewed according to the payment status, cancellation timing, course start date, and approved finance policy.
Books, Materials, Certificates, and Name Changes
Refunds for books, e-books, digital materials, private sessions, correction services, or hardcopy certificates depend on whether the item or service has already been delivered, accessed, printed, scheduled, or processed.
Certificate name-change request fees are EGP 300 and are non-refundable once submitted.
Refund Request Process
To request a refund, the student must submit the request through the official support channel or contact the Institute using the official contact details.
The refund request should include the following information:
- Student name
- Registered email
- Phone number
- Course or service name
- Payment reference
- Cancellation date
- Reason for request
- Supporting documents where applicable
Processing
Approved refunds are processed through the original payment method where possible and are subject to bank or payment gateway processing timelines. Bank or payment gateway fees may apply where relevant.